The media circus surrounding my experience at Four Seasons Resort, The Biltmore Santa Barbara (a.k.a. "The Greatest Twitter Hotel Service Story Yet") continues.
Yours truly is mentioned in View From a Corner Suite's blog post today, 9 Unsuspecting Travel Hero and Travel Zero Awards Spoiler alert: Four Seasons Resorts, The Biltmore Santa Barbara won the 2009 Unsuspecting Travel Hero Award. Congrats!
You can read all about my Twitter tale hhere.
Who's going to be next to give Four Seasons Resorts props for their exemplary use of social media?
Showing posts with label Four Seasons Resort The Biltmore. Show all posts
Showing posts with label Four Seasons Resort The Biltmore. Show all posts
03 January 2010
18 December 2009
the greatest twitter hotel service story yet
(Blush.) So it goes: the Tweetiest wheel gets the please? Apparently so at Four Seasons Resort The Biltmore in Santa Barbara, California. When I stayed there for Alaska Media Road Show this past October, I tweeted in jest and some of the best customer service I've ever experienced came into play. I covered the incident for HotelChatter.com, but Hotels picked up on it and deemed it, "The Greatest Twitter Hotel Service Story Yet." Yet of all time? We can't be certain, but for us personally (and we hotel hop like nobody's business - for business), it was bar none the best out-of-the-blue customer service experience we've ever had. Ever.
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