18 December 2009

the greatest twitter hotel service story yet

(Blush.) So it goes: the Tweetiest wheel gets the please? Apparently so at Four Seasons Resort The Biltmore in Santa Barbara, California. When I stayed there for Alaska Media Road Show this past October, I tweeted in jest and some of the best customer service I've ever experienced came into play. I covered the incident for HotelChatter.com, but Hotels picked up on it and deemed it, "The Greatest Twitter Hotel Service Story Yet." Yet of all time? We can't be certain, but for us personally (and we hotel hop like nobody's business - for business), it was bar none the best out-of-the-blue customer service experience we've ever had. Ever.

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